At KLF, we take pride in delivering premium-quality products crafted with care, precision, and attention to detail. Please read this policy carefully before placing an order.

1. Order Cancellation Policy

Once an order has been successfully placed, it cannot be cancelled, modified, or changed.

As our order preparation process begins shortly after confirmation, we request customers to carefully review the following before completing checkout:

• Product selection
• Size
• Quantity
• Shipping details
• Contact information

By placing an order, you confirm that all provided information is accurate.

2. Return Policy

KLF generally does not accept returns for successfully delivered orders, and all standard purchases are considered final sale.

Returns will not be accepted for:

• Change of mind
• Incorrect size selected by the customer
• Personal preference-related concerns
• Minor color variations caused by screen/device display differences
• Delivery delays caused by courier partners
• Discounted, promotional, or sale purchases

We strongly recommend reviewing product descriptions, sizing details, and order information carefully before purchase.

3. Exchange Policy

KLF offers size exchanges only, subject to approval and stock availability.

Exchange Eligibility

To qualify for an exchange:

• Product must be unused
• Product must be unwashed
• Product must be in original condition
• Original tags must remain attached
• Original packaging must be intact
• Exchange request must be raised within 48 hours of delivery

Exchange Charges

A flat ₹100 exchange shipping & handling fee applies per approved exchange request.

Important Exchange Notes

• Exchanges are subject to stock availability
• If the requested size is unavailable, an alternate resolution may be offered
• Products that fail inspection may not qualify
• Exchanges are not equivalent to returns

4. Refund Policy

Refunds are generally not applicable for successfully delivered orders.

However, if you receive:

• A damaged product
• A defective product
• An incorrect item

please contact KLF within 48 hours of delivery for review.

Approved resolutions may include:

• Product replacement
• Size exchange
• Store credit
• Refund (where applicable)

Resolution type will be determined by KLF after verification, stock availability, and assessment of the issue.

5. Damaged / Defective / Incorrect Product Claims

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Verification Requirements

To process claims efficiently, customers may be asked to provide:

• Unboxing video (strongly recommended)
• Clear product photographs
• Order number
• Additional verification if required

Providing an unboxing video significantly improves claim resolution speed and verification accuracy.

Claim Limitations

Claims may be declined if:

• Product has been used
• Product has been washed
• Product has been altered
• Issue is reported after an unreasonable delay
• Sufficient verification cannot be provided

6. Shipping Policy

At KLF, every order is carefully prepared to ensure premium quality, finishing, and packaging before dispatch.

Unlike mass-produced ready-stock brands, our preparation process takes additional care.

Order Processing Time

Orders are typically processed within:

4–5 working days

after successful order confirmation.

Shipping Timeline

Once dispatched, delivery generally takes:

3–7 working days

depending on the delivery location.

Total Estimated Delivery Time

Estimated total delivery timeline:

7–12 working days

Please note that delivery timelines are estimates and may vary depending on operational conditions.

7. Shipping Delays

Delays may occur due to:

• Public holidays
• Festival rush periods
• Sale periods
• Courier operational delays
• Weather disruptions
• Remote delivery locations

KLF is not liable for delays caused by third-party courier partners after dispatch.

8. Order Tracking

Once your order has been shipped, tracking details will be shared using the contact information provided during checkout.

9. Shipping Address Responsibility

Customers are solely responsible for entering accurate shipping details.

KLF is not responsible for failed deliveries caused by:

• Incorrect shipping address
• Incorrect phone number
• Incomplete address details
• Customer unavailability

If re-delivery becomes necessary due to customer-related errors, additional shipping charges may apply.

10. Refused / Undelivered Orders

If an order is

• Refused at delivery
• Not accepted by the customer
• Returned due to incorrect shipping information
• Undeliverable because of customer unavailability

Re-shipping charges may apply if delivery is requested again.

11. Contact Us

For exchange requests, damaged product claims, or order-related assistance:

Email: Klfshirts@gmail.com
WhatsApp: 9323170660 
Contact Page

Important: By placing an order with KLF, you acknowledge and agree to this policy.