Frequently asked questions

What is the return policy?

No, KLF does not accept returns. All sales are final.

As each order is carefully prepared and processed specifically for you, returns are not possible once the order has been delivered.

However, if you receive a product with a manufacturing defect or damage, we will gladly assist with a replacement after verification.
Can I cancel my order after placing it?

No, order cancellations are not allowed once an order is placed.

Since we begin processing orders shortly after confirmation, cancellations cannot be accommodated.

Please review your order carefully before checkout.
Do you offer exchanges?

Yes, we do offer exchanges (subject to availability).

Exchange terms:

  • ₹100 exchange shipping charge
  • Product must be unused, unwashed, and in original condition
  • Exchange approval is subject to inspection

Please note: exchanges are not returns.
What if I receive a damaged or defective product?

If your product arrives damaged or has a manufacturing defect, we will arrange a replacement after verification.

To raise a claim, please provide:

  • Complete unboxing video
  • Clear photos of the issue
  • Proof that the issue existed upon delivery

Claims without an unboxing video or sufficient proof may not be approved.
How long will delivery take?

KLF products are not mass-dispatched ready stock orders.

Each order is carefully prepared before dispatch.

Estimated timeline:

Order preparation: 4–5 working days

Shipping transit: 3–7 working days depending on location

Total delivery estimate: 7–12 working days

Remote areas may take longer.
Why does shipping take time?

At KLF, we focus on quality over rushed fulfillment.

Every order is carefully prepared, quality checked, and packed before dispatch to ensure the best experience.

We appreciate your patience.
How much does shipping cost?

Shipping charges (if applicable) will be shown at checkout.

For exchanges, a flat ₹100 shipping fee applies.
Where are KLF products made?

All KLF products are proudly made in India with a focus on premium fabrics, quality craftsmanship, and clean finishing.
How can I contact KLF?

Need assistance?

Reach out to us through:

  • WhatsApp
  • Email
  • Contact page

Our support team will be happy to help.